How We Operate

Collect Australia is a commission-only operation. If we don't collect your money, you don't pay us anything. That's a pretty good way of keeping us highly motivated. And the more effort we put into a case, the more determined we become to recover your debt - otherwise we've been working hard for nothing!

In something like 19 cases out of 20 we are able to secure payment without incurring any additional costs at all. But where it becomes necessary to proceed to the courts, or undertake an interstate trace, or to do a company search (all of which cost mony), we will always seek your approval before incurring these expenses.

We do not lightly recommend outlaying money to chase a debt, and will only do so where we feel that the likelihood of collecting money is high.

Collect Australia seldom engages the services of a solicitor (we feel that they are rich enough already) and needless to say, if ever we do, our company does not receive a commission or kick-back from the solicitor concerned. We treat your money as we would our own…and we're not given to spending it unless we can see a clear benefit

We have staff out in the field, knocking on doors, dropping into workplaces, calling into offices….and it's all part of Collect Australia's service, free!

If there's any secret to our success over the years, it's probably the fact that we are passionate about establishing and maintaining the most effective communication with debtors. Whilst there is no doubt whose interests we are focused on (yours) we do see it as part of our role to work with the debtor (not just to harass and threaten him) in getting your account paid. It's a matter of pride that many debtors express genuine gratitude for our "help" and some of them later become our clients, asking us to collect their overdue accounts.

Whilst we really don't want to start "knocking' others in our field, we suggest you have a look at the charges other agencies make. One even bills you $75 if someone goes out to knock on a door!

Merely to send a couple of letters followed by a summons is not our idea of debt collection. We favour conflict resolution, mediation and negotiation, rather than intimidation and harassment. Our people have perfected the skill of being assertive without being aggressive! And that's not because we're wimps, it's because our approach produces better results.

Of course some situations demand a tougher approach, and then we act accordingly. It all depends on the briefing we get from our clients and the true circumstances of the debtors.